Shipping policy

1. BAD ARTIST COFFEE CO will only send online orders to Peninsular Malaysia. We do not deliver to P.O. Box address or any addresses outside of Malaysia.

2. Your orders will be shipped out within 1 to 3 working day(s). Orders placed on Friday and over the weekend, will be processed on the following Monday.

3. BAD ARTIST COFFEE CO reserves the right to amend this policy at any time without prior notice.

DELIVERIES WITHIN MALAYSIA

1.Bad Artist Coffee works with shipping partners to commit on delivering your parcel within 3 to 5 working days for Peninsular Malaysia. Delivery to remote areas may require additional of 2 to 3 working days.

2. During peak season / festive periods, delivery may take longer time. We advise you to place order at least 2 weeks in advance before festive periods such as Hari Raya, Chinese New Year, Deepavali, etc to avoid any late shipment. 

3. At the time of delivery, you may required to validate the parcel by providing your signature/confirmation to our logistic partner as a proof of delivery. If the packaging is tempered, please check the contents of the parcel and you may refuse to accept the parcel if the content is damaged.

4. If the parcel was unable to be delivered to you after 2 attempts, or if you did not pick up the parcel at a nearby location as instructed to the logistic partner, the order will be forfeited and the parcel will be returned to us.

Our delivery rate: 

1. Depending on the quantity of your paid orders, rates for single orders (1 bag of 200g or 80g) will costs around RM6.90.
2. Medium orders will costs around RM8.90.
3. Large orders will costs around RM11.90 or more.

*size of orders is based on the weight of the orders. 

DELIVERY PROMOTION FOR PURCHASES ABOVE RM65.

1. Get FREE DELIVERY within Malaysia when you purchase above RM100.

TRACK YOUR ORDER

1. Upon receiving your order, we will send you a confirmation email that we have received your order.

2. You will be given a tracking code in a Delivery Confirmation email when the parcel is ready to be shipped.

3. Track your order on Ninjavan here by simply fill-in the tracking code in the search section.

4. Tracking code may appear few hours to be reflected in the tracking system after a day you have received the Delivery Confirmation email.

5. In the event that you have not received delivery updates within a week after receiving the confirmation email, please contact us at badartistcoffeeco@gmail.com for further assistance.